| Frequently asked questions |
Questions about my account
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| Questions about my account |
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What if I have forgotten my password or username? First go directly to our login page http://www.farmersonly.com/login.php. You will see links for "Forgot your Username?" and "Forgot your Password?" which will help you retrieve each one. Yes, just contact support@farmersonly.com and provide your current username and the new username you want. We will check if it is available first. If it is not already in use, we will change the username for you and send you an email to confirm the change. In order to change your password:
How do I change my email address? Under our terms and conditions, you must provide us with a valid email address in order to use FarmersOnly.com. If you do not do so, your account may be suspended. To change your email address do the following:
What if it says my password is incorrect? Make sure that you are typing it in correctly. Also, make sure that your browser is not automatically inserting a password into the page that may be incorrect. For example, if you recently changed your password but your browser is inserting an old password automatically, your login will fail. I just signed up and have not received any emails from you. What should I do? There may be a number of reasons why you are not receiving emails from us. Most email providers now routinely employ anti-spam software. Unfortunately, because of the number of emails FarmersOnly sends out, your email provider might be classifying some FarmersOnly messages as spam. To make sure that you receive email from other FarmersOnly members, as well as announcements and updates, please make sure that support@farmersonly.com, contact@farmersonly.com and mail@farmersonly.com are all in your address book and approved sender lists, and NOT in your spam folder or on your blocked sender lists. How do I contact customer service? Contact us via email at support@farmersonly.com or call us at 1(888)755-9655. |
| Questions about my profile |
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Having an informative, entertaining and attractive profile is the key to getting a lot out of your experience on FarmersOnly.com Make sure to provide an overview of who you are, your lifestyle, your goals and what you are looking for in a relationship. Do not wait to do this later. Otherwise, you will not get good responses from members on our site. And there are a lot of great people here! To update your profile, simply go back to "Edit Your Profile" (listed under "Profile Settings") and pick the area you would like to update. How do I correct my date of birth? If you registered the profile with the wrong date of birth, log in and click on "Change Private Settings" under "Account Settings." You will see fields there for your date of birth which you can change. If you registered the profile with the wrong gender, log in and click on "Change Private Settings" under "Account Settings." You will see a gender field there which you can change. How can I be more successful in online dating? Photos are important. Really! We cannot emphasize enough how important good, easy to see, appealing photos are to your success in line dating. In general, there is no secret in being successful - you only need to be yourself. But be sure to be active, have a lively profile, send lots of flirts and emails, and browse many profiles. And again, uploading a photo increases your chances of receiving an answer by 30-40 times. If you upload more than one photo you are even more likely to attract somebody's attention. Why was my profile rejected after I submitted it? When you submit your profile, it is always reviewed by our staff. Profiles must comply with our terms and conditions. It is essential that your profile not contain any profanity or inappropriate content. You may not include personal contact information. You may not try to communicate with members via your profile. When your profile is rejected, we send you an email explaining why. You can contact us at support@farmersonly.com if you have any questions about this. You can easily upload all image formats. Login and under "Profile Settings" click on "Post Photos." We check every picture before it is published and will not post inappropriate pictures of any sort. Click here http://www.farmersonly.com/prgpicadmin.php to upload your picture today! Login and under "Profile Settings" click on "Post Photos." Simply click the remove button next to the photo you want to remove. Login and under "Profile Settings" click on "Post Photos." Simply upload a new photo in place of your existing one. You can change your pictures at any time. Once you have updated new pictures please make sure you clear your computer's cache. Otherwise, you may find that your old photographs are displayed...even though the rest of the members are seeing the new pictures you have loaded. This can be done in Internet Explorer from Tools -> Internet Options -> Delete Temporary Files. Profiles with a photo get much more attention than incomplete profiles, so it's important to know the reasons why they can be denied. We don't accept clipart, graphics, drawings and landscape photos as a profile photo. Photos of children without the member are unacceptable. Lewd or inappropriate photos will also be rejected. Can you help me with my photos? You can send us your photos and we will upload them for you. Send them to support@farmersonly.com and include your username as well as any specific instructions. You can also send us your photos and we will scan and upload them for you. However, this may take a long time, as much as 3 weeks. To update your location:
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| Subscription & Billing Questions |
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Is FarmersOnly.com really free? FarmersOnly.com offers two membership plans. Standard membership is free. As a standard member, you can browse through our database of profiles, use search options, send flirts to members you are interested in and receive flirts from members as well.
How can I pay for premium membership? Just click "Upgrade Now" after you log in or http://www.farmersonly.com/upgrade.php to go to the payment page. This will show you what premium membership options are available. If you want to pay by money order, simply choose the membership plan you want and send us the payment. Upon receipt your payment will be activated which is usually within 7-14 working days of sending. (Because the mail can be slow, we recommend you pay by credit card, PayPal or phone instead.)
Please make money orders payable to FarmersOnly.com and send your payments to: What are the prices for Premium Membership you offer? We offer the following payment plans:
Why was my credit card denied? There are many reasons why a payment comes back denied by your card issuer. The most common reasons are:
If you have any questions, contact our billing department directly at billing@farmersonly.com or call us at 1(888)755-9655. Once you have paid, your account is immediately activated, and your period of subscription starts immediately. We offer the option of auto-renewal for your convenience. If you select this option, for your convenience, your membership will automatically be renewed at the same rate that you signed up for. That means even if our prices rise, your renewal costs are fixed at your signup price. Rebilling will occur only when your current payment period expires and not before. However, often times your bank prepares the payment file three working days before the date of renewal, so if you discontinue your membership you must cancel your auto-renewal at least three days before the collection date. Please explain your financial security policy. I want to make sure my credit card information is safe with you. We do not hold any card details on our servers or computers or other files. This ensures maximum safety for you. We process your payment using a state of art, regulated and supervised system which is watched carefully by various authorities. We do not keep your information anywhere on our own site. Once your payment is processed, we cannot access that information again. You can also pay by money order, although we would discourage that since it is a very slow process. How do I cancel my membership? If you are not on auto-renewal, you do not need to do anything. Once your membership expires, it will not be renewed. If you are on auto-renewal, first determine whether you used PayPal to make your payment or our regular credit card processing page. For PayPal subscriptions, you must login to your PayPal account at www.paypal.com and cancel the subscription. For regular credit card payments, go to http://www.farmersonly.com/unsubscribe.php and request cancellation. Where can I view my billing details and history? To view your current status login and you will see on the right hand side across from "Account Settings" what your expiration date is and whether you are auto-renewing. To see a more detailed history of past payments click on "Manage Your Subscription" under "Account Settings." I have a question about my membership. Please contact our Customer Service at support@farmersonly.com. |
| Tips on online dating |
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First, it is really important that you complete a profile. People will not respond well to you if you don't spend some time writing about yourself, your values, your lifestyle, what is important to you and what you are looking for in a relationship. Also, having a photo is essential. If you don't have a photo people tend to think you are hiding something. You also will not show up in as many search results. So getting a good profile up is really the first step. How do I search for members on FarmersOnly.com? Click on "Member Search" after you log in. It is on top, but beneath the FarmersOnly.com banner. You can search by distance, by state or province, or by member name. Try doing broad searches first and then you can slowly narrow down your search by clicking on "Advanced Search Options." What happens when I send a flirt or email? How does the person know I sent it to him/her? Whether you send a flirt or an email, FarmersOnly will send an email to that person's personal email address (for example, their yahoo or hotmail address) notifying them of your username and what you sent them. If you sent a flirt, the flirt message itself will be included in that email. The emails also include links back to the site so that the recipient can quickly access those messages on FarmersOnly.com. After I send an email, how can I know whether it has been read by the recipient? Next to each email in your outbox on the left is an envelope. When your message has been read, that envelope disappears. Why isn't FarmersOnly.com free? It costs a lot of money to run a clean site like ours that is not full of cons and frauds. There is no way to survive without revenue unless you decide to cut corners and do things in a way that puts your members at risk. We couldn't live with ourselves if we did that. Instead, we charge a small fee and can be proud of being responsible of an average of one wedding every week of the year thanks to our site. Some of the users haven't been on the site in 2 months or more. Why are they still on the site? You would be surprised at how often users come back to our site. Since users meet a lot of people and go on dates, they often take a break from looking. Sometimes the break lasts a month, sometimes 2, 3 or more months. We even have visitors that simply take a break from dating altogether and come back after 2 or more years. It's hard to believe, but it is true. Users who are interested keep their profiles online and they come back often. Should I send a flirt or email to someone who hasn't been online in 2 months or more? Absolutely! We find that new users who email visitors that haven't been online get the attention of those visitors. You'd be surprised how many success stories happen exactly this way! It's definitely worth a shot. I'm a woman and I'm not used to making the initial contact. Isn't it inappropriate to send someone a flirt? No way! In the world of online dating, initiating happens both ways. The fact that a woman initiates contact does not reflect poorly at all. Sending a flirt is a harmless and low risk way of getting someone's attention. You can pick a flirt message that is feels appropriate. You can appear very appropriate, courteous and upright. A flirt is just a way to get the ball rolling. What should I do if there is something I don't like about your site? Speak up and let us know! Email us at support@farmersonly.com or call us toll-free at 1(888)755-9655. We are constantly adding to and improving the site and we want to hear from you. What are safe online dating practices? There are some very important and basic rules to safe online dating that you should always remember.
How do I report an abusive, offensive or suspicious user? When you receive a mail from such a user, log in to the site, open that message, and look on the lower right corner beneath that message. You will see two links, one for abusive users and one for scam/suspicious user. Click on whichever one is appropriate. Better yet, email us at support@farmersonly.com and share your concerns so we understand them and can deal with them to your satisfaction. |
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